Orders are dispatched anywhere from 1-7 days from date of order placement.
Our packaging is simple and discreet for your privacy.
CLICK AND COLLECT: We now offer our customers the option to CLICK AND COLLECT from our physical store at 2 Geeves Avenue Rockdale 2216 NSW. Should you opt for this option, you will be required to provide your Order Confirmation and ID to match the name provided with your order. Collection times are from 11am-7pm Monday to Saturday (Sundays are closed). The person whose name is on the order MUST collect the order themselves and provide ID to sign off as having collected their order in store -- we do not allow anyone else to collect on behalf of the customer.
Refer to table below for Delivery Durations:
Express Post Parcels
Next business day delivery.
Covers 80% of Australian business addresses, private addresses and Post Office boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.
Regular Parcel Post
Delivery in 2 or more business days after posting
Covers all of Australia.
Sending to same state
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office
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Frequently Asked Questions (FAQS)
Will my parcel be discrete?
Of course! Your privacy is essential to us, and we have gone above and beyond to provide you with beautifully customized discrete packaging.
Are my personal details secured?
What are my payment options?
We accept Visa, MasterCard and PayPal.
Where do you ship to?
We only ship Australia wide.
How much does shipping cost?
We offer $10 flat rate shipping on all orders via Regular Parcel Post and Express Parcel Post will cost $29.
Who do you use for shipping?
When will I receive my parcel?
We offer same day shipping for orders made before 1 PM on business days. Outside of this, your parcel will be shipped between 1-2 days.
What will appear on my statement?
For complete discretion, your payment will appear as PERCY PLUS FOUR on your bank statement.
Can I return my item if I don’t like it?
Due to the intimate nature of our products, we do not offer exchanges or refunds on items for a change of mind. However, if the product is faulty or defective, we accept returns within 30 days of your purchase and will seek to replace it with a brand new identical product. Please check the warranty conditions of your individual product, as most of the brands we work with offer warranties, and we are happy to accept them and exchange them for a brand new identical product.