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Shipping Information

Deliveries may take up to 14 days during the Christmas holiday period.  Please call if you wish to have that special gift delivered for Christmas and we will do our best to assist.

+61 2 9599 6909

Free shipping for all orders $100 and over.

We ship our products via Australia Post.

A tracking number is included with all orders.

Orders are dispatched anywhere from 1-7 days from date of order placement.

Our packaging is simple and discreet for your privacy. 

 

Refer to table below for Delivery Durations: 

Service

Delivery speed

Coverage

Express Post Parcels

Next business day delivery.

Covers 80% of Australian business addresses, private addresses and Post Office boxes.

 

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

 

If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee. 

Regular Parcel Post

Delivery in 2 or more business days after posting

Covers all of Australia.

 

Sending to same state

Metro - up to 2 business days

Country - up to 5 business days

 

Sending interstate:

Metro - up to 3-6 business days, depending on lodgement and destination points

Country - Please ask at your local Post Office

 

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Frequently Asked Questions (FAQS)

Will my parcel be discrete?

Of course! Your privacy is essential to us, and we have gone above and beyond to provide you with beautifully customized discrete packaging.

Are my personal details secured?

Yes. Any information you provide to us is kept strictly confidential, and we will only utilize it to process your order and keep you updated via email if you allow us to do so. Please refer to our Privacy Policy for more information.

What are my payment options?

We accept Visa, MasterCard and PayPal.

Where do you ship to?

We only ship Australia wide.

How much does shipping cost?

We offer free shipping on all orders $100 and over. Orders under $100 will cost $15 for Regular Parcel Post and Express Parcel Post will cost $29.

Who do you use for shipping?

Australia Post.

When will I receive my parcel?

We offer same day shipping for orders made before 3 PM on business days. Outside of this, your parcel will be shipped between 1-2 days.

What will appear on my statement?

For complete discretion, your payment will appear as PERCY PLUS FOUR on your bank statement.

Can I return my item if I don’t like it?

Due to the intimate nature of our products, we do not offer exchanges or refunds on items for a change of mind. However, if the product is faulty or defective, we accept returns within 30 days of your purchase and will seek to replace it with a brand new identical product. Please check the warranty conditions of your individual product, as most of the brands we work with offer warranties, and we are happy to accept them and exchange them for a brand new identical product.

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