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Returns & Exchanges

Returns
Our policy lasts 30 days and only applies to faulty or defective products. We do not offer returns for change of mind, so please choose carefully! If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, as we will do this on your behalf if the brand is offering a warranty.

 

Exchanges

Due to the intimate nature of our products, we only replace items if they are faulty or defective. If you need to exchange something for the same item, send us an email at contact@adultsuperstores.com.au

and send your item to:

PO BOX 630

ROCKDALE

Sydney

New South Wales

AU 2216


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are only applicable where we cannot exchange the item for a brand new identical one. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.


Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@adultsuperstores.com.au

Shipping
To return your product, you should mail your product to: PO BOX 630 ROCKDALE Sydney New South Wales AU 2216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Frequently Asked Questions (FAQS)

Will my parcel be discrete?

Of course! Your privacy is essential to us, and we have gone above and beyond to provide you with beautifully customized discrete packaging.

Are my personal details secured?

Yes. Any information you provide to us is kept strictly confidential, and we will only utilize it to process your order and keep you updated via email if you allow us to do so. Please refer to our Privacy Policy for more information.

What are my payment options?

We accept Visa, MasterCard and PayPal.

Where do you ship to?

We only ship Australia wide.

How much does shipping cost?

We offer free shipping on all orders $100 and over. Orders under $100 will cost $15 for Regular Parcel Post and Express Parcel Post will cost $29.

Who do you use for shipping?

Australia Post.

When will I receive my parcel?

We offer same day shipping for orders made before 3 PM on business days. Outside of this, your parcel will be shipped between 1-2 days.

What will appear on my statement?

For complete discretion, your payment will appear as PERCY PLUS FOUR on your bank statement.

Can I return my item if I don’t like it?

Due to the intimate nature of our products, we do not offer exchanges or refunds on items for a change of mind. However, if the product is faulty or defective, we accept returns within 30 days of your purchase and will seek to replace it with a brand new identical product. Please check the warranty conditions of your individual product, as most of the brands we work with offer warranties, and we are happy to accept them and exchange them for a brand new identical product.

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