Frequently Asked Questions (FAQS)

Will my parcel be discrete?

Of course! Your privacy is essential to us, and we have gone above and beyond to provide you with beautifully customized discrete packaging.

Are my personal details secured?

Yes. Any information you provide to us is kept strictly confidential, and we will only utilize it to process your order and keep you updated via email if you allow us to do so. Please refer to our Privacy Policy for more information.

What are my payment options?

We accept Visa, MasterCard and PayPal.

Where do you ship to?

We only ship Australia wide.

How much does shipping cost?

We offer $10 flat rate shipping on all orders via Regular Parcel Post and Express Parcel Post will cost $29.

Who do you use for shipping?

Australia Post.

When will I receive my parcel?

We offer same day shipping for orders made before 1 PM on business days. Outside of this, your parcel will be shipped between 1-2 days.

What will appear on my statement?

For complete discretion, your payment will appear as PERCY PLUS FOUR on your bank statement.

Can I return my item if I don’t like it?

Due to the intimate nature of our products, we do not offer exchanges or refunds on items for a change of mind. However, if the product is faulty or defective, we accept returns within 30 days of your purchase and will seek to replace it with a brand new identical product. Please check the warranty conditions of your individual product, as most of the brands we work with offer warranties, and we are happy to accept them and exchange them for a brand new identical product.